FAQ
I. ORDERS & PAYMENTS
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery in real time.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make any changes, please contact us within 2 hours of placing your order at service@korakio.com.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay for a secure checkout experience.
II. SHIPPING & DELIVERY
Do you ship internationally?
Yes, Korakio ships worldwide. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
How long does delivery take?
Standard delivery typically takes 7–14 business days for international orders. Delivery times may vary depending on customs processing and destination.
What if my package arrives damaged?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund immediately.
III. RETURNS & EXCHANGES
What is your return policy?
We offer a 180-day return policy. Items must be unused, unworn, and in original packaging to qualify for a return.
Certain beauty and personal care items cannot be returned if opened or used for hygiene reasons.
How do I start a return?
Simply email our support team at service@korakio.com with your order number, and we will guide you through the return process.
IV. ABOUT KORAKIO
Where are your products from?
Korakio offers a curated collection of beauty, fashion, and lifestyle essentials. Our products are carefully selected and managed from our Los Angeles studio to ensure quality and consistency.
📩 CONTACT US
Still have questions? Our support team is here to help.
Email: service@korakio.com
Phone: (+1) 929-309-2154
Address: 963 - 967 N Hill St, Los Angeles, CA 90012, USA