Return & Refund Policy
At Korakio, we are committed to providing high-quality products across beauty, fashion, and everyday essentials. Your satisfaction is always our top priority.
If you are not completely happy with your purchase, we’re here to help.
1. 180-DAY RETURN PERIOD
We offer a 180-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused, unworn, and in original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
⚠️ For hygiene and safety reasons, certain beauty, skincare, or personal care items cannot be returned if opened or used.
2. DAMAGED, DEFECTIVE OR WRONG ITEMS
We carefully inspect and package all orders before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us immediately at:
Please include:
- Your order number
- Clear photos of the issue
We will review your case and offer a replacement or full refund at no additional cost.
3. RETURN PROCESS
To start a return:
- Contact us at service@korakio.com with your order number and reason for return
- Our support team will provide return instructions
- Ship the item back once the return is approved
⚠️ Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
4. REFUNDS
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that bank processing times may vary.
5. NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are non-returnable:
- Opened or used beauty & skincare products
- Personal care items
- Final sale or clearance items
- Customized or personalized products
6. CONTACT US
If you have any questions about returns or refunds, feel free to reach out:
Brand: Korakio
Email: service@korakio.com
Phone: (+1) 929-309-2154
Location: Los Angeles, CA, USA